"Elevate Your Customer Support and Sales Strategy: Partner with QLM for Seamless Inbound and Outbound Calling Solutions, Empowering Your Business Growth!"
Say Goodbye to missed calls. HR headaches. Overhead costs
Why QLM Business Solutions and How We Solved The Big problem:
If you employ customer service/telesales or switchboard staff, the average job rate on INDEED etc. for customer service positions are £10-£13 per hour in the UK ($12 to $16 per hour in USA). Outsourced Call Centres (or Call Centers) charge £20 per hour ($25 per hour in USA) they then pay their customer service agents the above job rate and keep the difference.
The Big problem with this model is that you are PAYING PER HOUR!
When your customer service or telesales agent is not on the phone, example toilet brakes, lunch brakes, holidays, Idle time, sometimes referred to as waiting time, is the time lost due to work stoppages, you could be throwing money down the drain.
How many minutes per hour are call center staff active in most call centers?
Research shows that, on average, call center agents spend 31.8 minutes out of one activity hour talking to customers. In addition, they spend 5.22 minutes out of one activity hour being idle, 10.2 minutes on post-call wrap-up, and 15.96 minutes in meetings, training sessions, or on breaks.
How QLM Business Solutions is different (New Model).
Instead of charging you per hour and having you pay for idle time, here at QLM Business Solutions we charge a small monthly standing charge and charge you per minute for the time our customer service agent actually spends on the phone on calls for your business. Which works out more economical for your business. So you don't pay for breaks, lunch breaks,
sick days, staff annual holidays, maternity leave, staff training sessions, you only pay for pure productivity of our customer service, or telesales agents talking to customers or prospects. Our clients also get to enjoy the flexibility so if business is busy one month and not so busy the next month, no problems you simply pay accordingly.
And we can provide this high-quality professional service 24 hours per day, 7 days per week, 365 days per year.
Contact us today to see how QLM Business Solutions can help your business operations become more profitable by reducing unnecessary costs, while delivering excellent customer/telesales or switch board services for your business.
Outsourced Call Center
At QLM Business Solutions, our UK and USA-based call center operates 365 days a year, 24 hours a day, providing exceptional customer service and support to enrich the experiences of your clientele, aligning with your business objectives.
When you entrust your call center services to us, envision us as your professional communications collaborator, facilitating seamless interactions with your customers through their preferred channels – be it phone, text, or email. We offer the outsourced call center solutions essential for your business.
Our established helpline and digital strategies are tailored to empower your business, expanding your outreach, fostering deeper connections with your customers, and ultimately, effecting positive changes in their lives. Consider partnering with QLM Business Solutions for transformative outcomes.
Reasons for Outsourcing
Managing customer service, support, and helplines within a company often entails substantial personnel costs and operational challenges. Outsourcing call center services presents an effective solution.
Outsourcing your call center to an external service provider offers several advantages:
1) Well-coordinated staff with excellent communication skills.
2) Access to state-of-the-art telephone and IT technology without requiring additional investments.
3) Flexibility in staff allocation during call peaks.
4) Reduced training needs for your employees.
5) Linguistic diversity in the call center for international clientele and translation services.
Outsourcing your call center can significantly reduce costs, enhance service quality, and improve operational efficiency.
Our Call Center Services
At QLM Business Solutions, we are dedicated to customer-centric Call center services. Since 2017, we have specialised in providing outsourced call center services, catering to individuals facing diverse challenges and those seeking informed responses with empathy.
24/7 Call Center Support
As expected, our call centers are operational round the clock, every day, ensuring accessibility through various communication channels – whether phone or email. Our mission is to broaden your reach, strengthen customer engagement, and achieve the desired customer outcomes, delivering impeccable service to your business throughout the day.
Customer Service
Our service ethos revolves around making a meaningful impact on people's lives. We prioritise delivering tailored digital customer service solutions, aligning with your business ethos. Our commitment extends to assuming ownership of the call center services we provide on your behalf, integrating seamlessly into your organisation. With our team of customer service experts, your business is in capable hands.
"Experience the Power of Complete Customer Engagement:
QLM Business Solutions Offers Unmatched Inbound and Outbound Calling Services, Redefining Success in Customer Relations!"
Contact Us Today Click Here
Are You Looking For:
Virtual Reception Services
Outsourced Customer Service
Inbound Telemarketing
Outbound Telemarketing
Out of Hours & Emergency Call Handling
Contact Us Today Click Here
Helpline Services
As a leading inbound helpline call center service in the UK and USA, we operate dedicated call handling services for charitable, third sector, and public sector organisations. Our knowledgeable staff collectively offer expertise and a collaborative approach, ensuring exceptional customer service for your clientele.
Overflow Call Center Services
For businesses managing in-house customer services, fluctuating call volumes can pose challenges. Our call center outsourcing services offer overflow support, enabling you to manage call surges effectively. Whether you need backup during peak hours or assistance when your internal lines are busy, our telephone answering service is there to support your business needs.
Befriending, Guidance, and Emotional Support
Partnering with national charities, we provide helplines for individuals experiencing mental health issues, loneliness, or emotional distress. Our trained call center agents offer solution-focused therapy sessions via phone or email, ensuring holistic support or referrals to more extensive services as required.
Lone Worker Support
For businesses employing individuals working alone for extended periods, such as care workers, ensuring their safety is paramount under relevant legislation. Our call center services align with the Health and Safety Act 1974, offering support and protection to lone workers.
Information and Signposting
Navigating available support services can be daunting for many customers. Our call center services facilitate seamless access to the assistance they need, bridging gaps between service providers and ensuring complete customer satisfaction.
Imagine the benefits of partnering with QLM Business Solutions: reduced costs, improved service quality, and increased operational efficiency. Our well-coordinated staff, state-of-the-art technology, and flexible staffing solutions ensure optimal performance and customer satisfaction.
Don't miss out on the opportunity to revolutionize your customer service experience. Contact us today to discuss how QLM Business Solutions can empower your business, strengthen customer relationships, and drive positive outcomes.
Advantages of QLM Business Solutions' Outbound Prospect Call Service:
1. Targeted Approach: Our outbound prospecting call service enables businesses to reach out to potential clients directly, allowing for a personalised and targeted approach to lead generation.
2. Professional Representation: With QLM's experienced call center agents handling outbound calls, businesses can rest assured that their brand is represented professionally and positively during every interaction.
3. Increased Sales Opportunities: By proactively reaching out to potential clients, businesses can uncover new sales opportunities and expand their customer base, leading to increased revenue and growth.
4. Market Insight: Through outbound prospecting calls, businesses gain valuable insights into customer needs, preferences, and market trends, which can inform strategic decision-making and product development.
5. Cost-Effective Solution: QLM's outbound call service offers a cost-effective solution for businesses looking to generate leads and drive sales, eliminating the need for extensive in-house resources and infrastructure.
6. Time-Saving: Outsourcing outbound prospecting calls to QLM allows businesses to focus their time and resources on core activities while benefiting from a dedicated team focused on lead generation.
7. Flexible Approach: Our outbound call service is flexible and scalable, accommodating businesses of all sizes and industries with customised solutions tailored to their specific needs and goals.
8. Improved Customer Engagement: By proactively engaging with potential clients, businesses can build stronger relationships and foster trust, laying the groundwork for long-term customer loyalty and retention.
9. Measurable Results: QLM provides detailed analytics and reporting on outbound prospecting call campaigns, allowing businesses to track performance metrics and measure the effectiveness of their outreach efforts.
10. Compliance and Quality Assurance: With a focus on compliance and quality assurance, QLM ensures that all outbound prospecting calls are conducted ethically, professionally, and in accordance with industry regulations and best practices.
Top Ten Industries QLM Business Solutions Can Serve with Outbound Prospect Call Service:
1. Financial Services: Including banking, insurance, and investment firms.
2. Healthcare: Including hospitals, medical practices, and pharmaceutical companies.
3. Technology: Including software development, IT services, and telecommunications.
4. Real Estate: Including property management, real estate agencies, and construction firms.
5. Retail: Including e-commerce, brick-and-mortar stores, and consumer goods manufacturers.
6. Education: Including schools, universities, and online learning platforms.
7. Hospitality: Including hotels, restaurants, and travel agencies.
8. Professional Services: Including legal firms, consulting agencies, and marketing companies.
9. Trades men and Women, HVAC, Builders, Plumbers, Roofers, Electrician, Pest control.
10. Nonprofit: Including charitable organizations, fundraising campaigns, and advocacy groups.
With our expertise and tailored solutions, QLM Business Solutions is equipped to support businesses across a diverse range of industries with our outbound prospecting call service, driving growth and success through effective lead generation and customer engagement.
Unlock New Sales Opportunities and Drive Growth with QLM Business Solutions' Outbound Prospect Call Service!
Our targeted outbound prospecting calls connect you directly with potential clients, ensuring a professional representation of your brand and uncovering valuable market insights.
Experience increased sales, cost-effective lead generation, and improved customer engagement, all while benefiting from flexible and scalable solutions tailored to your business needs.
Contact QLM Business Solutions today to revolutionize your lead generation strategy and elevate your business to new heights!
"Experience the Power of Complete Customer Engagement:
QLM Business Solutions Offers Unmatched Inbound and Outbound Calling Services, Redefining Success in Customer Relations!"
Contact Us Today Click Here
Are You Looking For:
Virtual Reception Services
Outsourced Customer Service
Inbound Telemarketing
Outbound Telemarketing
Out of Hours & Emergency Call Handling
Contact Us Today Click Here
Get creditworthy high-value and pre-qualified sales leads tailored to your business needs.
QLM Business Solutions can populate your sales pipeline with ideal clients, helping you identify businesses that are creditworthy and most likely to make a purchase.
Enhance your new business acquisition efforts with pre-qualified sales leads for your teams. Our prospect database reveals a multitude of organisations resembling your perfect customer profile, ensuring you focus your efforts on prospects most likely to convert, thereby optimising your time and resources.
Supercharge your sales efficiency.
Boost team morale, foster stronger relationships, and drive increased sales by motivating your sales team with a continuous pipeline of pre-qualified leads.
Sales professionals typically spend over 40% of their time prospecting, yet less than 1% of cold calls yield success. By consistently providing your teams with pre-qualified sales leads, QLM Business Solutions aims to maximise morale, improve results, and mitigate frustrations associated with poor-fit businesses.
Pursue leads that have undergone pre-credit checks.
Enhance sales acceptance rates while cultivating stronger relationships with your finance department. By incorporating QLM Business Solutions' financial and credit risk insights, you can ensure each sale is pitched at the appropriate price point and that prospects are capable of timely payment.
Bespoke Telemarketing Solutions
To ensure optimal effectiveness, QLM Business Solutions will collaborate closely with you to identify your Unique Selling Points (USP) and then customize each campaign accordingly to maximize the potential of every sales call.
QLM Business Solutions provides both business-to-business (B2B) and business-to-consumer (B2C) telemarketing services. Our expertise, coupled with our dedication to customer service and rigorous monitoring and quality control of our agents, has enabled our blue-chip clients, SMEs, and start-ups to achieve exceptional lead generation results within a relatively short timeframe.
Just like with every service QLM Business Solutions offers, the needs and requirements of our clients are our top priority. Therefore, we remain fully flexible and responsive to strategic changes both before and during your campaign, maintaining transparent and open communication with you throughout our partnership.
Expand Your Sales Team
Functioning as an extension of your in-house sales and marketing team, we ensure our agents possess an in-depth understanding of your products and services. This enables us to seamlessly integrate a campaign with your sales cycle, delivering the highest possible return on your investment.
